Frequently Asked Questions
Everything you need to know about shopping with Macrotek Distribution Ltd.
What shipping methods does Macrotek Distribution Ltd offer?
We provide standard, expedited, and bulk freight shipping options to ensure your orders arrive safely and on time. Delivery times vary based on your location and the selected service level.
How can I track my order status?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to our carrier's portal for real-time updates.
What is your return and exchange policy?
We offer a 30-day return policy for unused items in their original packaging. Please contact our support team to initiate a Return Merchandise Authorization (RMA) before shipping items back to us.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and secure bank wire transfers for high-value distribution orders.
Do you offer bulk discounts for corporate clients?
Yes, Macrotek Distribution Ltd specializes in B2B solutions. Please reach out to our sales department via the contact form to request a custom quote for volume purchases.
Are your products covered by a warranty?
All products distributed by Macrotek come with a standard manufacturer's warranty. We also offer extended protection plans on select categories for added peace of mind.