Returns & Exchanges

At Macrotek Distribution Ltd, we strive to ensure total customer satisfaction with every purchase. If you are not completely happy with your order, you can return your items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all manuals, accessories, and promotional materials are included.

• 3.
  Ship the Item

  Affix the provided return label to your package and drop it off at any authorized courier location; please retain your tracking receipt for reference.

• 4.
  Quality Inspection & Refund

  Once our warehouse receives and inspects the returned goods, your refund or exchange will be processed within 5 to 7 business days.